Legal

Privacy Policy

What This Policy Covers

This privacy policy explains how Dry Bros Water & Fire Restoration collects, uses, and protects information you share when you visit this website or contact us about a restoration project. We keep the language plain on purpose, if you have questions after reading it, reach us directly at amin.mashouf@gmail.com or (877) 379-2767.

Information We Collect

When you submit a contact or estimate-request form, we receive the details you type in: your name, phone number, email address, property address, and a description of the damage. We also receive standard analytics data, pages visited, browser type, approximate location at the city level, through common website analytics tools. We do not use tracking pixels, retargeting tags, or session-recording software.

We do not collect payment card numbers through this website. Any payment processing happens through separate, PCI-compliant channels.

How We Use Your Information

The information you submit is used for three things: responding to your inquiry, scheduling an on-site estimate, and, once you authorize us to work with your insurance carrier, coordinating documentation and billing with that carrier on your behalf. We do not use your contact details for marketing campaigns, and we do not add you to any mailing list without your explicit consent.

Analytics data is used in aggregate to understand which pages are helpful and how visitors navigate the site. It is never tied back to an individual.

We do not sell, rent, or trade your personal information. The only circumstance in which we share your details with a third party is when you have specifically authorized us to communicate with your insurance carrier as part of a claim, and in that case, we share only what the carrier requires to process the loss documentation.

We may use third-party service providers (such as a web host or form processor) who handle data on our behalf under confidentiality obligations. They do not receive permission to use your data for their own purposes.

Retention

Contact form submissions and project-related records are retained for as long as reasonably necessary to fulfill the service relationship and meet any applicable recordkeeping requirements under Illinois law. If you would like your information removed and there is no active legal or insurance obligation requiring us to keep it, contact us and we will honor that request.

Your Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request its deletion, and opt out of any sale of that information, though, as noted above, we do not sell data. To exercise any of these rights, email amin.mashouf@gmail.com with “Privacy Request” in the subject line.

Visitors from the European Union are uncommon for a Chicago-area restoration contractor, and this site is not directed at EU residents. If you are an EU resident and have a concern, contact us and we will respond in good faith.

Contact for Privacy Questions

Dry Bros Water & Fire Restoration
3918 W 63rd St, Chicago, IL 60629
Email: amin.mashouf@gmail.com
Phone: (877) 379-2767

This policy may be updated periodically. Material changes will be reflected with a revised date at the top of this page.